Refund Policy

Last Updated: February 2026

Our Commitment to Customer Satisfaction

At canadaclothes.ca, we want you to love your Canadian-themed apparel. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to return your items for a refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached.

Eligible Items for Return

The following items are eligible for return:

Graphic t-shirts (all sizes and designs)
Hoodies and sweatshirts
Tank tops
Crewneck sweatshirts

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Items that have been worn, washed, or altered
Items without original tags
Sale or clearance items marked as final sale
Gift cards

How to Initiate a Return

To start your return process:

Contact us at support@canadaclothes.ca with your order number
Provide the reason for your return
We'll send you a return authorization and instructions
Pack your items securely in the original packaging if possible
Ship the items back to the address provided

Return Shipping Costs

Canadian Returns: Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, we'll cover the return shipping costs and send you a prepaid return label.

Refund Processing

Once we receive and inspect your returned item:

Refunds are processed within 5-7 business days
You'll receive an email confirmation when your refund is issued
Refunds are issued to the original payment method
Please allow 5-10 business days for the refund to appear in your account
Original shipping costs are non-refundable unless the return is due to our error

Exchanges

We're happy to exchange items for a different size or design. To request an exchange:

Follow the return process above and indicate you'd like an exchange
Specify the size or design you'd prefer
We'll ship your exchange item once we receive your return
Exchange shipping is free within Canada

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of delivery
Provide photos of the damage or defect
We'll send a replacement or issue a full refund immediately
No need to return the defective item unless requested

Wrong Item Received

If you received the wrong item, please contact us immediately at support@canadaclothes.ca. We'll arrange for the correct item to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.

Cancellations

Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, orders may have already been processed and shipped, and standard return policies will apply.